Home ->
Resources >
Support >
How to Install configuration software for Dcell W & Dcell W2D + USB Driver
< Back to Support

How to Install configuration software for Dcell W & Dcell W2D + USB Driver

Video: How to Install configuration software for Dcell W & Dcell W2D + USB Driver

Downloads

The software can be downloaded from our website - www.deeco.co.nz/downloads

Section: Aegis Data Loggers

Software name: Datacell ARM software - For Dcell W and W2D

The USB driver is available also on our website.

Additional troubleshooting

#1  I cannot install the configuration software - Your administrator has blocked this application

Your administrator has blocked this application because it potentially poses a security risk to your computer

If you are trying to install the configuration software and get an error message saying: “Your administrator has blocked this application because it potentially poses a security risk to your computer”:

You are the administrator and don’t remember blocking any applications (if you’re not the admin, contact them instead of reading this article).

The reason this is happening

The ClickOnce trust prompt is disabled on your operating system, so instead of a dialog (prompt) which allows you to either proceed with the installation or not, you just get the message above.

The solution

You can change the ClickOnce trust prompt behavior by editing the registry subkeys under:

If you don't know how to change the registry subkeys, please watch the video below:

Step 1 - open start menu - type "RUN" and press enter

Step 2 - type "regedit" and press enter

Step 3 - Follow the route - \HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\.NETFramework\Security\TrustManager\PromptingLevel

Step 4 - Change the settings for: Internet, LocalIntranet, MyComputer, TrustedSites, UntrustedSites to "ENABLED"

Step 5 - Close the Registry Editor

Step 6 - Try to install the configuration Software

Note: After installation you can change the settings back to "DISABLED"

\HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\.NETFramework\Security\TrustManager\PromptingLevel

There should be five subkeys, one for each security zone:

Each subkey can have one of the following values:

  • Disabled: No trust prompt is shown, instead you get the error message above.
  • Enabled: A trust prompt is shown.
  • AuthenticodeRequired: A trust prompt is shown only for signed applications (other applications cannot be installed).

Change the value to "enabled"

After the editing, please try to install the configuration software again. You should get a windows notification including install button.

#2  I cannot install the USB DRIVER - Install Error - The third-party INF does not contain digital signature information

Option 1 -

a. Turn off the check.

b. Hold the shift key while clicking on Restart

c. Select Troubleshoot > Advanced Options > Startup Settings > Restart

After Restart select option 7.

d. Install the USB Driver

More details: HERE

If this option didn't helps, please try option 2

Option 2 -

a. Press Windows + X keys and click command prompt(admin).

b. Type the following command in command prompt and press Enter.

bcdedit /set loadoptions DDISABLE_INTEGRITY_CHECKS & bcdedit /set testsigning on

c. Close command prompt.

If you need additional help, please contact us.

Manual
Dcell W & W2D Manual
DOWNLOAD
Dcell W & W2D Brochure
DOWNLOAD

Data Loggers - Commcell Range

DataScape - Online portal for Data Loggers